Refund Cancel policy

Cancellation Policy

EU Right of Withdrawal:

The service provided by our store is a travel-related service scheduled for a specific date and time. Under applicable EU regulations, it may qualify for an exception to the standard 14-day right of withdrawal.

Cancellation Policy:

Cancellations made 7 days or more before the service date are eligible for a full refund.

Cancellations made within 6 days of the service date are eligible for a 50% refund.

Cancellations made within 24 hours of the service date are non-refundable.

Cancellations caused by force majeure will be refunded in full.

While we will make every effort to ensure smooth communication between customers and drivers, if the service cannot be used due to a communication issue, we will not be able to provide a refund or reschedule the service.

How to Request a Cancellation:

If you wish to cancel your booking, please contact us and provide your order number, full name, and service date.